1. Who you are buying from
Nubiessence Ltd, a company registered in England and Wales under number 17466957, with its registered office at Castle Lodge Court, Rothwell, Leeds LS26 0ZJ, United Kingdom (“Nubiessence Ltd”, “we”, “us”). You can reach us at hello@nubiessence.com. These terms are for consumers buying for personal use; if you want to buy for a business, write to us first.
2. Placing an order
An order is an offer to buy. We accept it, and a contract is formed, when we email you to say the order has been dispatched. We may decline an order — for example if a product is out of stock, a price was shown in error, or we cannot deliver to your address — and if we do we will refund anything you have paid.
3. Prices and payment
Prices are in pounds sterling and include VAT at the current rate. Delivery is charged separately and shown before you pay. Payment is taken when you place the order, by the card or wallet methods shown at checkout; our payment provider handles your card details and we never see them in full. If we find a pricing error before dispatch we will tell you and let you confirm at the correct price or cancel.
4. Delivery
We deliver to addresses in the United Kingdom. Estimated times are shown at checkout; they are estimates, not guarantees, but we will deliver within 30 days of accepting your order or let you cancel for a full refund. The products become your responsibility once delivered to the address you gave us.
5. Your right to change your mind
As a consumer you may cancel for any reason within 14 days of receiving your order, under the Consumer Contracts Regulations 2013. Tell us in writing within that time, then send the products back within 14 days of telling us. We refund the price and the standard delivery charge within 14 days of receiving the goods back; return postage is yours unless the product is faulty.
Hygiene exception. Our products are sealed for health and hygiene reasons. If a seal has been broken or a product has been opened or used, the right to change your mind no longer applies to it. This does not affect your rights if something is wrong with the product.
6. If something is wrong
Under the Consumer Rights Act 2015 our products must be as described, fit for purpose and of satisfactory quality. If they are not, you can ask for a refund within 30 days of delivery, or a replacement or refund after that. Write to us with your order number and, if you can, a photograph, and we will sort it out.
7. Using our products safely
Our products are cosmetics for external use on the body. Read the label before use and follow the directions and precautions on it. Patch-test a new product on a small area first. Stop using a product if irritation occurs, and do not use it on broken or irritated skin. Keep products out of the reach of children. Nothing on our packaging or website is medical advice; if you have a skin condition, speak to a pharmacist or GP.
8. Our liability
We are responsible for foreseeable loss or damage caused by our breach of these terms or by our failure to use reasonable care. We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. We are not responsible for business losses.
9. General
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction — if you live in Scotland or Northern Ireland you may also bring proceedings there. If any part of these terms is found unenforceable the rest still applies. We may update these terms; the version shown when you order is the one that applies to that order.
10. Complaints
Write to hello@nubiessence.com first and we will do our best to resolve it. If we cannot, you may use the alternative dispute resolution body we name in our reply, and the European Commission’s online dispute resolution platform is not available for UK consumers since 2021.